Last updated: 01/02/2026

At Menorah Baby Boutique, every item is made with care. Because many of our products are

personalised or custom-made, our returns policy reflects the nature of handmade goods.

  1. Eligibility for Returns

We accept returns only in the following situations:

  • The item arrives faulty or damaged
  • The item received is incorrect (not what you ordered)
  • There is a manufacturing defect

To request a return, contact us within [2] of receiving your order.

  1. Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalised items
  • Custom-made items
  • Items made to order
  • Items with names, dates, or custom details
  • Sale items (unless faulty)

This is because personalised goods cannot be resold or reused.

  1. Faulty or Incorrect Items

If your item arrives faulty or incorrect:

  • Contact us at nora@menorahbabyboutique.com with your order number
  • Include clear photos of the issue• We will offer a replacement or refund depending on the situation

We may request the item to be returned before issuing a replacement or refund.

  1. Order Cancellations

Orders for personalised or custom-made items cannot be cancelled once production has begun.

If you need to make a change, contact us as soon as possible — we’ll help if production hasn’t

started yet.

  1. Return Shipping

  • If the item is faulty or incorrect, we cover return shipping costs
  • If the return is not due to our error, the customer is responsible for return postage

Items must be returned in their original condition.

  1. Refund Processing Time

Once your return is approved:

  • Refunds are issued to your original payment method
  • Processing may take 3–10 business days, depending on your bank

  1. Contact Us

For return or refund enquiries, email:

nora@menorahbabyboutique.com Menorah Baby Boutique

Customisation Disclaimer – Menorah Baby Boutique

Because we specialise in personalised and custom-made items, please read the following carefully

before placing your order.

  1. Customer Responsibility for Details

All customisation details — including names, dates, colours, and design choices — are provided

by the customer.

We create your item exactly as the information is submitted. We are not responsible for:

  • Spelling mistakes
  • Incorrect dates
  • Wrong colour choices
  • Low-quality images provided by the customer

Please double-check all details before completing your order.

 2. Handmade Variations

As all items are handmade:

  • Slight variations in colour, placement, or finish may occur
  • These are not considered faults
  • Each item is unique and crafted individually

  1. Use of Photos & Personal Data

If you upload photos or personal information for customisation, you confirm that:

  • You have permission to use the images
  • You own the rights or have consent from the owner
  • The content does not infringe on copyright or privacy rights

We use these details only to complete your order.

  1. No Returns on Personalised Items

Personalised and custom-made items are non-refundable unless faulty. This includes items with:

  • Names
  • Dates
  • Initials
  • Custom colours
  • Custom designs

  1. Design Approval (If Applicable)

If we provide a digital mock-up:

  • Production begins only after you approve the design
  • Once approved, changes cannot be made